Returns & Exchanges
At Hemani Herbals, we value your satisfaction and strive to provide high-quality natural beauty products. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 14 days of receipt.
Initiate Your Request
Contact our customer support team via email with your order number and clear photos of the items you wish to return or exchange.
Verification Process
Our quality assurance team will review your request to ensure the products are unopened, unused, and in their original packaging.
Package and Ship
Once approved, securely pack the items and ship them back to our distribution center using a trackable courier service.
Refund or Exchange
Upon receiving and inspecting the returned goods, we will process your refund to the original payment method or dispatch your replacement items within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing